Registration requires a two-step verification process to ensure a safe and reliable community:

• SMS Verification: Your account is linked to your mobile phone number.
• Facial Scan: A facial scan is performed to create your profile picture. This ensures that the person using the account is truly who they claim to be.

No. To ensure maximum authenticity and security, the profile picture is created from the initial facial scan and cannot be changed. This is crucial so that, in case of an emergency, other users and authorities can identify you correctly.

Yes, but with supervision. To comply with child protection laws, a minor under 14 needs explicit consent from their parent or legal guardian. During the registration process, the app will provide a unique code. The guardian must enter this code and the minor's phone number into their own WardUs account to link and authorize the account, taking full responsibility for it.

When you activate an alert, WardUs performs several actions simultaneously:

• Automatic Recording: It starts recording audio and video of your surroundings to capture evidence.
• Notification to your network: An alert with your real-time location is sent to your Trusted Contacts and the nearest WardUs users.
• Visibility on the map: You will appear on the map with an SOS icon so others can help you.

No, there are different levels to optimize the response:

• Standard Alert: Notifies your community (contacts and nearby users). It's ideal for getting help from your support network. Law enforcement agencies collaborating with WardUs may receive a low-priority notification for discreet monitoring.
• Alert to Police: The app includes an explicit "Alert Police" option. If you confirm it, a high-priority alert will be sent directly to the police systems collaborating with WardUs.
• AI Detection: If during a standard alert our Artificial Intelligence detects signs of a serious emergency in the recording (screams, sounds of aggression, etc.), it can automatically escalate the alert to high priority and notify the police, even if you couldn't do it yourself.

If you receive a notification or see an SOS on the map, you can tap on the person's profile and click "Help". You will be taken to a screen where you can:

• Watch and listen to the real-time recording to understand the situation.
• Call local authorities directly.
• Coordinate help by sending the details and location to other contacts.

To stop an alert, you will need to enter your personal security PIN. This measure prevents someone else, like a potential attacker, from canceling the alert for you, ensuring that only you have control.

Yes. WardUs provides a two-way communication channel:

• Report incidents: You can report public disturbance issues (large street gatherings, excessive noise), damaged urban furniture, lack of cleanliness, etc.
• Report insecurity: You can mark places where you have felt unsafe to help improve urban analysis.
• Ask questions: You can ask questions directly to the administration.

Yes. The administration and police forces collaborating with WardUs can send one-way notifications to citizens, such as:

• Emergency alerts: Civil protection notices (floods, snowfalls, etc.).
• City incidents: Street closures, mobility issues, etc.
• Security alerts: Relevant notices when entering a specific town.

This is an advanced security feature. We understand that in a real emergency, you might become unable to access your information. Therefore, you can pre-authorize a trusted contact so that, in an extreme and verified situation, they can request access to your location data to assist in your search and rescue. It is a last-resort measure that you place in the hands of someone you trust most.